Privacy Policy
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This Privacy Policy describes how Elbowsbioscrub, operating at elbowsbioscrub.world, collects, uses, stores, and protects personal information when you purchase or inquire about our personalized activity and rest balance plans, including the Essential Rhythm Plan, Balanced Life Blueprint, and Complete Harmony Program.
1. Data Controller
The data controller responsible for your personal information is Elbowsbioscrub, located at 62 South Terrace, Darfield 7510, New Zealand. For privacy-related inquiries, contact us at service@elbowsbioscrub.world or call +64212768311 during business hours.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us, purchase a plan, or participate in an assessment, we may collect your full name, email address, phone number, postal address, lifestyle details, activity preferences, rest habits, work schedule information, health-related lifestyle data you voluntarily share, payment information processed through secure third-party providers, and any messages or feedback you submit through our contact form or during consultations.
2.2 Information Collected Automatically
When you visit elbowsbioscrub.world, we may automatically collect your IP address, browser type and version, device type, operating system, referring URL, pages viewed, time spent on pages, and cookie data as described in our Cookies Policy. This information helps us improve website performance and user experience.
2.3 Information from Consultations
During lifestyle assessments and follow-up consultations for our balance plans, we collect detailed information about your daily routines, energy patterns, sleep habits, physical activity levels, and personal goals. This data is essential for creating your personalized activity and rest schedule.
3. How We Use Your Information
We use your personal information for the following purposes related to our activity and rest balance planning services:
- Creating, delivering, and updating your personalized balance plan documents
- Conducting lifestyle assessments and follow-up consultations
- Processing orders and managing payments for Essential Rhythm Plan, Balanced Life Blueprint, and Complete Harmony Program
- Responding to inquiries submitted through our contact form or email
- Sending plan updates, consultation reminders, and service-related communications
- Improving our plan development methodologies and website functionality
- Complying with legal obligations under New Zealand law
- Protecting against fraudulent or unauthorized transactions
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds: your explicit consent provided when submitting our contact form or agreeing to data processing during plan purchase; performance of a contract when delivering purchased balance plans and associated consultations; legitimate interests in improving our services, maintaining website security, and communicating service updates; and compliance with applicable New Zealand legal requirements.
5. Data Sharing and Disclosure
Elbowsbioscrub does not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including payment processors, email delivery services, cloud hosting providers, and analytics platforms. These providers are contractually obligated to protect your data and use it only for specified purposes. We may also disclose information when required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Elbowsbioscrub, our clients, or others.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Plan-related data including assessment results, personalized schedules, and consultation notes are retained for the duration of your active plan plus three years to support plan refreshes and historical reference. Contact form submissions are retained for two years. Payment records are retained for seven years as required by New Zealand tax regulations. Website analytics data is retained for twenty-six months. When data is no longer needed, it is securely deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, secure server infrastructure, access controls limiting data access to authorized personnel, regular security assessments, and staff training on data protection practices. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
8. Your Rights
Under the New Zealand Privacy Act 2020 and applicable regulations, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your data where legally permissible, withdraw consent for processing where consent is the legal basis, object to processing based on legitimate interests, request restriction of processing in certain circumstances, and lodge a complaint with the Office of the Privacy Commissioner of New Zealand. To exercise any of these rights, contact us at service@elbowsbioscrub.world with sufficient detail to identify your request.
9. International Data Transfers
Your data is primarily stored and processed within New Zealand. If we transfer data to service providers located outside New Zealand, we ensure appropriate safeguards are in place, including contractual data protection clauses and verification that the recipient country provides adequate protection or that specific safeguards meet New Zealand privacy standards.
10. Children's Privacy
Our activity and rest balance plans are designed for adults. Elbowsbioscrub does not knowingly collect personal information from individuals under the age of sixteen. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information promptly.
11. Third-Party Links
Our website may contain links to third-party websites, including Google Maps for location display. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices related to your activity and rest balance plan, please contact Elbowsbioscrub at 62 South Terrace, Darfield 7510, New Zealand, by phone at +64212768311, or via email at service@elbowsbioscrub.world.